Refund Policy

All returns will be issued in the form of an e-gift card.  If you receive a defective item, please email us within THREE DAYS of receiving your order and we will start working with you as soon as possible.

All items applicable for return or exchange must be unwashed, unworn, and in original condition with tags.  Returns and exchanges must be postmarked within 14 days of receiving the original order.

FINAL SALE items are considered items with a 30% or more discount off your purchase, or items in a SALE category and cannot be returned or exchanged.  The following is a list of FINAL SALE items:

  • Custom Orders
  • Bulk Orders
  • Items Discounted at 30% or greater
  • Items listed in a SALE category
  • FINAL SALE items

Shipping fees are to be covered by the customer.  Shipping costs are non-refundable.  If you wish to do an exchange, you will have to pay an additional shipping fee to receive the new apparel.

 

Please mail your unwashed, unworn shirt(s) with tags attached to:

Sugar and Spice Boutique

10306 97 Street

Morinville AB  T8R 0B6

*Include your name, email address, and order number in the return package.

Store credit will be issued via e-gift card within 5 business days of receiving your return for the amount paid, less shipping costs.

We recommend using a trackable shipping service or purchase shipping insurance.  We will not be held responsible if we do not receive your returned item.

We urge you to please refer to the size chart before ordering.

DEFECTIVE ITEMS

  • If you have received a defective item, please contact Customer Care here within THREE DAYS to inform us of the issue.  If we are not notified within THREE DAYS of receiving the item, it will no longer qualify for a return or replacement.  You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
  • Exact colours of merchandise may occur due to photography lenses, indoor/outdoor lighting, and computer monitor resolution.  Clothing patterns may also vary.  These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

FAQs

How long does it take to process the return?

Please allow up to 2 weeks (14 business days) from the date you mail your item(s) back for your return to be processed -- you will receive an email confirmation when complete.

How long does it take to receive my refund?

Start your process here.

Do you offer price adjustment?

Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items. Returned merchandise will be processed for a Sugar and Spice Boutique E-Gift Card if we can't exchange the item.

How long does it take to process the return?

Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.

All returns are refunded as an e-gift card for our online website.

How long does it take to receive my refund?

Once you receive your email indicating your return has been processed, you can expect to receive your Sugar and Spice Boutique E-Gift Card in 2 to 5 business days.

Is there a return fee?

The customer is responsible for the shipping fee back to our warehouse. We recommend using a trackable shipping service or purchasing shipping insurance. We will not be held responsible if we don't receive your returned item. 

How do I start a return request?